Return & Refund Policy

Refund policy for Makify AI

Feb 7, 2026

Return & Refund Policy

Last updated: Aug 14, 2026

Thank you for using Makify AI.

At Makify AI, we strive to provide our users with the best AI video and image generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds ONLY when BOTH of the following conditions are met simultaneously:

Time Limit: Refund requests must be made within 3 calendar days of your purchase date.
Credit Usage: You have used 50 credits or less of the paid credits from that purchase (using exactly 50 credits still qualifies).

Important: Both conditions must be satisfied at the same time for refund eligibility. If either condition is not met, no refund will be provided, except where applicable law requires otherwise.

Please also note:

Only paid credits count toward the 50-credit limit. Free or bonus credits — such as sign-up rewards and daily check-in rewards — are not counted.
For auto-renewing subscriptions, each renewal is treated as a new payment: the same conditions apply within 3 calendar days of the renewal date, counting only the paid credits from that renewal.

2. Refund Period

Refund requests must be made within 3 calendar days of the payment date (for subscriptions, the date of the corresponding renewal payment). Requests made after this period will not be eligible for a refund.

3. Non-Refundable Cases

Refunds will not be granted under the following conditions:

If you request a refund more than 3 calendar days after your purchase date (or the corresponding renewal date), regardless of whether you have used the service or not.
If you have used more than 50 paid credits from your purchase (or from the corresponding renewal).
If you change your mind after purchasing a subscription or service.
If the issue is caused by third-party software or tools not affiliated with our platform.

4. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

4.1 Contact Us: Reach out to our support team at support@makifyai.com.

4.2 Provide Details: Include your account details, order number, purchase date, and reason for the refund request.

4.3 Submit Within 3 Days: Ensure your request is submitted within 3 calendar days of your purchase.

4.4 Review Process: Our team will review your request and respond within 3-5 business days.

4.5 Processing: If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

5. Processing Refunds

Once we receive your refund request, we will review it and verify that you meet the eligibility criteria (within 3 calendar days and used 50 paid credits or less). We will notify you of the outcome soon. If approved, your refund will be processed as follows:

Processing Fees: Please note that a processing fee of 2-10% will be deducted from the refund amount to cover payment gateway transaction costs and administrative expenses. The exact fee percentage depends on your payment method and applicable third-party processing fees.
Refund Amount: You will receive the purchase amount minus the processing fee.
Processing Time: The net refund amount will be processed to your original payment method within 7-10 business days.

6. Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

7. Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email: support@makifyai.com